COVID-19 Safety Precautions

As a medically based fitness center, your health and safety, and the safety of our staff, are our top priority. Our safety precautions are based on the advice and recommendations of Duke Health experts, the Medical Fitness Association, the Centers for Disease Control, and state and local government guidelines. 

Please stay home if you feel ill or have cold or flu-like symptoms. When you visit us, you will be asked to follow these policies and precautions.

• Each person will be screened for potential COVID-19 symptoms upon entry.
• Masks are required at all times, except when swimming or showering.
• Members are required to wipe down all equipment after use.
• Classes, fitness programs, and personal training are offered with a mix of indoor, outdoor, and virtual options.

Our online member portal is used to reserve a spot in our pool and register for classes and programs. Only members can create an account and should use the portal to register for in-person and virtual offerings. If you need help creating an account, follow this step-by-step guide.

Cleanliness and sanitation have always been a priority at the Duke Health & Fitness Center. Here’s what we’re doing to keep our facilities clean and disinfected:

• We use a hospital-grade, EPA-approved disinfectant on all surfaces and equipment.
• High-traffic spaces are disinfected every two hours. This includes restroom stalls, countertops, door handles, locker room benches, chairs, shower stalls, and more.
• We’ve added stations around the fitness center that include disinfecting spray, paper towels, and hand sanitizer for use by you and our staff.
• Members are required to disinfect equipment after use.

Thirty-minute reservations are available for lap swimming and individual water walking. There are 15 minutes of transition time between all reservations. Reservations are required and can be made online using the member portal or by calling 919-660-6660.

• Reservations are limited to one per-person, per-day, and can be made no more than six days in advance, starting at 9:00 pm.
• Swimmers should not enter the water any sooner than five minutes before the start of their reservation, and should be out of the water no later than five minutes after the end of their reservation.
• If you’ve made a reservation and can no longer make it, call us to allow another member to use that time.

When Using the Pool

• If you have a lane reservation, you can share your lane with one additional member for a maximum of two people per lane. As part of our COVID-19 precautions, we ask that you maintain six feet of distance from the other swimmer if they do not reside in the same household as you.
• Masks should be worn to and from the pool and not worn if they are wet. Once in the water, swimmers do not need to wear a mask, but water walkers should keep their masks on. Masks are optional for supervised aquatic classes.
• Bring your own water. The water cooler will not be available in the pool area. 
• The hot tub is open for six people at a time, but you must wear a mask and maintain social distancing of at least six feet apart.
• Members can’t store bathing suits or pool shoes in the locker rooms unless you have a long-term locker rental.

We are required to close the pool for 30 minutes after a thunderstorm. Reservations that are interrupted because of the weather will not be extended. The pool closes at 7:30 pm weekdays, 3:30 pm on Saturdays, and 1:45 pm on Sundays.

Massage appointments can be made by emailing Kim Turk or calling the front desk at 919-660-6660 during normal business hours. Payment is required in advance and can be made in person or over the phone. 

You’ll need to wash your hands before and after the session and wear a mask during your massage, including while lying face down on the massage table. Our massage therapists protect themselves and you by washing their hands and wearing a face mask during your appointment. All linens, equipment, and spaces are fully disinfected between appointments.

Our dietitians offer virtual nutrition consultations over video or phone, as well as in-person appointments with masking and social distancing. You can contact our nutrition team to learn more about potential coverage with your insurance plan for either type of visit.