Frequently asked questions
Get answers to common questions about Duke University Health System and dukehealth.org. Click the question to expand the answer.
The Duke Consultation and Referral Center can’t offer medical advice via e-mail. But we’re happy to help you make an appointment to discuss your question with a Duke physician.
We encourage you to call 855-855-6484 for a referral or to schedule an appointment with one of our doctors.
Requests for medical records must be made in writing. See our medical records page for more information.
Please contact the North Carolina Department of Health and Human Services' Vital Records department to obtain birth and death certificates. You may also call them at 919-733-3000. Duke University Health System does not provide copies of birth or death certificates.
Visit DukeHealth.org’s event calendar, which includes classes, lectures, and more.
The Health Insurance Portability and Accountability Act, or HIPAA, requires health care professionals to protect privacy and create standards for electronic transfers of health data. The Office for Civil Rights at the Department of Health and Human Services will enforce the regulations and impose penalties on institutions that do not make a good faith effort on privacy and security.
HIPAA came about because of the public's concern about how health care information is used. HIPAA gives patients more control over their own health information. Duke Health Enterprise (DHE) is taking steps to provide you, our patient, with these patient rights, which include the right:
- To inspect and obtain a copy of your health information
- To request that Duke Health Enterprise (DHE) amend health information in your records
- To receive an accounting of certain disclosures we have made of your health information
- To request that we restrict the use and disclosure of your health information
- To request how and where we may contact you about medical matters
- To receive a written notice of how we may use your health information
HIPAA requires health care providers like DHE to follow certain rules to protect the privacy of patients' health information. For instance, DHE employees are not allowed to access information on patients unless they need the information to perform their jobs. Employees have received training on how to protect patient information, whether that information is spoken, on paper, or kept in a computer.
The Duke Health Enterprise is participating in this effort along with the majority of other health care providers in the United States. Compliance with the HIPAA privacy rule is important to continuing our tradition of patient confidentiality.
At Duke, patients have a right to privacy! If you have a question about HIPAA or wish to report a privacy concern, please call 800-688-1867.
To speak with someone regarding an appointment, call the Duke Consultation and Referral Center at 855-855-6484.
You can call the Duke Consultation and Referral Center at 888-275-3853 for information about times and locations for your appointment.
Explore locations near you and sort by location and treatment type on our locations finder.
Visit our clinical trials section to find current trials.
If you are looking for a doctor, search for his or her name in our directory. Alternatively, you can call the Duke Consultation and Referral Center at 888-275-3853 and ask for the doctor’s phone number.
Call the facility where the patient is staying (see numbers below) and request the phone number for the patient’s room. We don’t offer e-mail messaging to patients, and we can’t forward to a patient e-mails sent to us.
Duke University Hospital: 919-684-8111
Duke Raleigh Hospital: 919-954-3000
Duke Regional Hospital: 919-470-4000
We accept many health plans, but your coverage depends on your insurance company and which facility you are visiting. For information about insurance we accept, visit our health insurance section.
No. DukeHealth.org’s content is copyrighted by the Duke University Health System. We reserve all rights.
Duke Health is committed to protecting your privacy. Read our privacy statement to understand how we govern data collection and usage across Duke University Health System Web sites and services.