The Ronald McDonald Family Room at Duke Children’s Hospital is an extension of the services Ronald McDonald House of Durham provides. The Family Room serves all pediatric in-patient families at the Children’s Hospital. It is a special place within the hospital, near the intensive care units, where families can relax and “getaway” while still being close to their child. The role of the Family Room volunteer is to staff the Room, uphold all Family Room and hospital policies and be supportive to the families who use the Room. The Volunteer’s part is crucial to maintaining the friendly, caring atmosphere of the Family Room.

Opportunities

Family Room Volunteer

• Answer telephones
• Register guests
• Provide orientation and tours to first time guest
• Keep simple statistical records
• Instruct families of the Family Room policies
• Enforce policies when needed
• Offer resources to families
• Clearly communicate with staff
• Keep room neat and tidy
• Help provide a warm, friendly, and supportive atmosphere for families

Contact information: Karen Morgan 919-286-9305
Address: Ronald McDonald House, 506 Alexander Avenue, Durham, NC 27705
E-mail: karen.morgan@ronaldhousedurham.org

Program location: Duke Children’s Hospital, 5th Floor
Training provided: Two-hour training with Family Room Manager/Duke Children’s Hospital Volunteer Coordinator. TB/test/health screen required.
Time commitment: Four-hour shift once weekly or bi-weekly. Minimum six-month commitment to shift.
Available hours: 7 a.m. – 9 p.m.; 9 a.m. – 1 p.m.; 1 p.m. – 5 p.m.; 5 p.m. – 9 p.m.