Duke University Health System (which includes Duke University Hospital, Duke Regional Hospital, and Duke Raleigh Hospital) and the Private Diagnostic Clinic provide estimates of patient liability after insurance.
You may receive a phone call from one of our skilled financial counselors or from our automated messaging system providing you an estimate of your liability after insurance and assisting you with payment or payment options.
Below are responses to the most frequently asked questions. If you need more information, please ask to speak with a financial counselor.
What is a deductible, co-payment, or co-insurance?
A deductible is the initial amount that you must pay before your insurance plan begins to pay for your bills. Typically, a deductible is a flat dollar amount.
A co-payment is a flat amount paid for each visit to a provider. If you have a $50 hospital co-payment, you must pay $50 for each visit and your insurance company will pay for the remaining balance on all covered services. Co-pay’s may vary depending on the location of the visit (i.e. urgent care, emergency department, outpatient hospital clinic, and/or facility).
Co-insurance is the percentage amount you are liable for until you have paid your out-of-pocket. Co-insurance amounts vary but the most popular is a 20 percent co-insurance rate. After you meet your out-of-pocket for that period of time, then most plans will pay at 100 percent.
In some instances, you may be responsible for a co-payment, deductible, and co-insurance during the same visit. Check with your insurance plan if you have questions.
Do I have to make a payment before I receive services?
It is our policy to collect all patient liable amounts prior to or at the time of service. You may discuss payment options with a financial counselor by phone when you are called or when you arrive for your visit.
I had a visit last week -- why didn’t I get a call before that visit?
Currently we are providing estimates of patient liability in select service areas where patients may experience higher out of pocket expenses.
You may receive a call if you have a visit in the following service areas at Duke Clinic, Duke University Hospital, or Duke Regional Hospital: radiology, outpatient surgery, ambulatory surgery center, admissions, cardiac catherization, cardiac diagnostic unit, or GI procedures.
How do I know that the amount you estimated is the correct amount?
We are providing you with an estimate of your liability after insurance for the services to be rendered.
Insurance contracts vary a great deal depending on allowed services, co-payment amounts, deductibles, and co-insurance. Because of this, it is impossible to know exactly how much your insurance company will pay or how much you will have to pay.
Please remember that this is only an estimate of your liability after insurance. You will receive a statement of your actual charges, insurance payments, and what you actually owe.
If I get a bill or statement after I pay for my future visit, who can I contact with questions about my statement?
Customer service representatives are available to help you. Please call us at 800-782-6945 with any questions or concerns you may have about your bill.