We appreciate that you chose the hospitals and physicians of Duke University Health System. We are committed to clinical excellence and innovation in meeting your health care needs.
We understand that billing and payment for health care services can be confusing and complicated. We are here to assist you with information on how we process your bill(s).
The information in this section is designed to help you understand what we can do to assist you, what you can do to assist us and your insurance provider, and how we can help if you have difficulty paying your bills.
If you have a question about your bill, contact our Customer Service Center and request to speak with a Patient Account Representative.
919-620-4555 or 800-782-6945
Monday through Friday, 8 a.m. to 5 p.m.
Duke University Health System is transitioning to a new, patient-friendly billing statement. Patients may receive more than one billing statement until any outstanding balance is paid in full.
To pay balance online:
If you are a new patient, visit our new patient portal DukeMyChart.org to pay a bill online with a credit card. You can also view your payment history, see itemized statements, and more. Pay your bill online with Duke MyChart.