You may receive more than one bill for your hospital or clinic visit from Duke due to the many different physician groups and hospitals within the Duke system.
Each bill will identify whom the bill is from at the top of the statement. For Duke providers, it will be one of the following entities:
For questions related to hospital or clinic bills, please call the Customer Service Center at 919-620-4555 or 800-782-6945.
Bills for physician services from the PDC and DPC will include examinations, interpretations of tests, surgical procedures, and consultations performed by physicians and in some instances physician assistants and nurse practitioners.
Physician services also include, but are not limited to, the services of anesthesiologists, psychiatrists, podiatrists, radiologists, and pathologists. These services may be provided in clinics or in the hospital, but will be billed by the physician group.
Bills from the hospitals include, but are not limited to, laboratory, radiology and other testing services (referred to as ancillary services); operating room services; emergency; pharmacy; medical supplies; inpatient room and board; and other services provided by the hospital. You may receive a bill for each time you visit the hospital.
For clinics under the management of Duke University Hospital, you may see a charge on your bill for the equipment, supplies, and services provided in the hospital-based clinic. These charges are separate from the services provided by your physician/provider. Any amount you owe will be based your specific insurance coverage. Please contact your insurance company for information regarding your particular plan benefit.
In addition you may receive separate bills from certain community-based physician groups who provide professional services and bill separately from Duke. Please contact these physicians separately with any questions.
You may also receive bills from Duke HomeCare & Hospice (DHCH), which is our provider for home health, infusion, and hospice services. For questions related to DHCH bills, please call 919-620-3853.