The following information is important for our patients to read before their visit to Wake Forest Family Physicians.

• Please arrive 15 minutes prior to your scheduled appointment time.
• Please bring two forms of ID and all medications with you to every appointment.
• Please be aware that if you are late for your appointment, you may be asked to reschedule.
• If you need to cancel your appointment, please call 24 hours prior to your appointment time. 
• If you do not call prior to the appointment to cancel or reschedule or if you arrive late for your appointment, you are considered a no show.

No Show/Missed Appointments

First no show: You will receive a call from the practice.

Second no show: You will receive a letter from the practice.

Third no show: A third no show could result in a dismissal from the practice.  

If you are a new patient and do not keep your scheduled appointment and did not call prior to the appointment to cancel or reschedule, you are considered a no show. We will reschedule this appointment for you, but if you do not keep the next appointment, you will not be able to reschedule again. 

Prescription Refills

• All new prescriptions require an office visit. For medicine refills, please have your pharmacy fax over a request.
• Refill requests will be completed within 24 hours of the request with the exception of weekend and holiday hours.
• If you are using mail order for refill of medications, please provide the nurse with your mail order prescription form.

Nursing Hours

• Nursing hours are from 8:30 a.m. to 11:00 a.m. and 1:30 p.m. to 4:00 p.m.         
• Nursing hours are for blood pressure checks and weight check.       
• Medication injections and immunizations require an appointment with a nurse.
• Please call ahead and inform us so we can have your chart ready when you arrive to help decrease your waiting time. 

Lab Appointments

• All lab visits require an appointment. Lab appointments are made from 8:00 a.m. to 10:30 a.m. and 1:30 p.m. to 3:30 p.m.         
• For all follow-up labs, you must make an appointment. 
• We can only accept lab orders from our office or other Duke providers.