Each day a large number of patients with different medical needs and schedules comes through Duke University Hospital. We will try to meet your needs during the admission process, but you may meet delays while waiting for your room. We regret any inconvenience.
Each patient gets an identification (or "ID") band when checking into Duke University Hospital. The band contains important information about you that helps us meet your individual needs.
If you are not wearing your band, your meals and other services may be delayed. Please wear the band throughout your stay.
If your band is removed, falls off, or becomes uncomfortable, let your nurse know immediately.
Please give your valuables (jewelry, etc.) and cash over $25 to a relative or friend to take home. If you must keep valuables with you, please contact the Patient Access/Admissions Department at Duke Hospital at 681-2002 to arrange for safekeeping.
In the evening and at night, your nurse can help you deposit your valuables in a lock box. The Admissions Department will pick them up for you the next day. Please be advised that the hospital is not responsible for personal items or valuables kept in your room.
Cellular phones may not be used in some areas of the hospital. Please ask hospital staff before using a cell phone.
Mail and flower deliveries should be addressed to you with your first and last name (for example, Mary Smith rather than Mrs. John Smith), Duke University Hospital, and room number, if available.
Please ask friends and family to mark your letters clearly as "Patient Mail." After you leave the hospital, we will forward your mail to your home address. Please note that flowers are not allowed on some intensive care units.
All Duke Medicine facilities are smoke-free. Smoking is not permitted inside or outside Duke University Medical Center or any of its outlying clinics.
The phone number for your room is located on the telephone.
Local calls (Durham and within the hospital) are no charge.
For long distance calls (inside and outside the 919 area code):