Listed below is contact information for some of the groups who are here to serve you during your stay.
The Department of Patient and Visitor Relations is here to help patients, their families, and visitors at Duke University Hospital. As advocates for you and your family, patient representatives can:
Clinical social workers can help you and your family manage the stresses of illness, hospitalization, and treatment. At your request, or the request of other hospital staff, an experienced social worker can meet with you to:
Patient resource managers work closely with the physician and health care team to coordinate your care throughout your hospitalization and to make sure you have the resources you need once you leave the hospital and return to your community.
Patient Resource Mangers work with you and:
Case managers are available in areas where the Patient Resource Management Program has not yet been established. Case managers ensure communication between you, your medical team, and your insurance company to obtain approval/payment for services.
Discharge planning needs in areas not yet covered by the Patient Resource Management Program will be covered by the Department of Social Work. To learn whether you are in an area served by Case Managers or Patient Resource Managers, ask your nurse.
Volunteers are a special part of your support network here at Duke. They serve in more than 20 different programs, and do everything from providing entertainment to offering a listening ear.
If you would like a volunteer to visit you, please contact the Volunteer program coordinator.
Duke University Hospital's Ethics Consultation Services (ECS) helps caregivers, patients, and families resolve ethical issues surrounding patient care. These issues may include starting or withdrawing life support, or patients' and families' rights to refuse recommended therapies or limit therapeutic efforts.
The ECS includes physicians, nurses, social workers, and chaplains. They may consult with others who have expertise related to the concern at hand. The ECS is solely an advisory service. There are no charges for an ethics consultation. You may request a consultation by paging the number above.
Duke University Hospital chaplains minister to all who desire spiritual support. If you would like to see a chaplain, or have a chaplain contact a representative of your own faith, your nurse can make the arrangements.
There is a chapel on the sixth floor of Duke University Hospital, where ecumenical chapel services are held at 10:30 a.m. on Sundays. Sunday services at the Duke University Chapel are broadcast on Channel 50 at 11 a.m.
Learn more about Pastoral Services at Duke.
Duke Bereavement Services representatives help support patients and families before, during, and after a death. They educate people, coordinate services, and refer people to helpful resources both within the Medical Center and in the community.
Learn more about Bereavement Services at Duke.
Part of Bereavement Services, the Decedent Care program makes sure that all the details at the time of death of a patient are handled in a thorough and sensitive manner.
The program helps coordinate the paperwork when a patient dies, provides helpful and clear information to the deceased family, and helps the family make arrangements with a funeral home.
Learn more about Decedent Care at Duke.
Resources include a Touchable Art Gallery, Triangle Radio Reading Service, refer to TV Guide, materials on audiocassette tape, Patient Rights in Braille materials, and more.
If your health care team approves, you can have a hairstylist visit your room. Please pay the hairstylist or barber at the time of service.
If you lose a personal item during your stay, tell your nurse immediately so that every effort can be made to find it.
Patient Account Services:
Patient Information: 919-684-2410
Gift Shop (The Pink Smock): 919-681-6186
Host Homes: 919-681-4688
Hearing Impaired: 919-681-2020
Foreign Languages: 919-681-3007
Health Arts Network at Duke (HAND): 919-684-6124
HAND provides visual, literary, and performing arts programming as part of Duke University Hospital's commitment to the role of connecting mind, body, and spirit in the healing process.
Menus for Duke Hospital Cafeterias: 919-681-3463
Duke Patient and Visitor Relations: 919-681-2020
Duke Public Safety: 919-684-2444
Transit Information: 919-684-2218
Duke Van Services: 919-684-2020
Duke Parking Services: 919-684-7275