Appointments

To schedule a new appointment or cancel an existing one, call 919-684-6721. Please have your insurance information available when you call.

We are pleased to provide same-day visits, but all visits must be by appointment.

Preparing for Your Next Appointment

Whether you’re visiting for your own health check or to hold the hand of a loved one, we know that a trip to the doctor can sometimes be stressful or worrisome.

Your appointment at Duke Family Medicine can be made all the better with some preparation and a little bit of homework, from gathering the names of your existing prescriptions to keeping immunization records in a reliable location.

Payment

Many health plans require the patient to pay a co-payment at the time of service. We cannot bill the co-payment; it must be paid at the start of the visit.

We accept VISA, MasterCard, checks, and cash.

If you have an outstanding balance, you will be asked to make payment arrangements prior to being seen. Call 919-681-2381 for more information.

For difficulty with payment for prescription medication, please speak with your doctor or ask to speak with the social worker.

Appointment Times

As a courtesy to patients who are on time, patients who are late for their visit may be rescheduled.

Building Patient-Doctor Relationships

We strongly believe that building a personal relationship with your provider is important.

Please select a physician or provider with whom you feel comfortable and whose center hours suit your needs. Ask to be scheduled with this provider whenever possible.

All physicians, providers, and nursing staff are organized into three teams. If your primary care provider (PCP) is not available, another team member will care for you and communicate with your PCP as necessary.

Referrals to Specialists

Questions about a referral to a specialist should be directed to 919-684-6154.

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