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Likelihood of Recommending Hospital
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Likelihood of Recommending Hospital
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Percentage of Patients Who Said They Would Definitely Recommend Their Hospital to Friends and Family
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| Institution | Rating |
|---|---|
| U.S. Average1 | 70% |
| N.C. Average2 | 71% |
| Duke Raleigh Hospital | 78% |
| Duke University Hospital | 83% |
| Durham Regional Hospital | 75% |
The rates displayed in this graph are for discharges April 2011 through March 2012.
Source:
hospitalcompare.hhs.gov
(1) The U.S. average includes all reporting hospitals in the United States.
(2) The N.C. average includes all reporting hospitals in the state of North Carolina.
What Does This Measure?
The percentage of patients who answered “Definitely yes” to the following survey question: “Would you recommend this hospital to your friends and family?”
Patients could choose one of four possible responses:
- "Definitely yes”
- “Probably yes”
- “Probably no”
- “Definitely no”
What Are We Doing to Improve Our Performance?
Duke has enacted several initiatives to improve our performance. These include:
- HealthView patient portal
- Patient advocacy and support groups
- Patient-centered service training
- Patient communication boards
- Patient education materials
- Patient rounding
- Patient satisfaction surveys
More Information
