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Patients Who Reported That Their Nurses "Always" Communicated Well
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| Institution | Rating |
|---|---|
| U.S. Average1 | 77% |
| N.C. Average2 | 80% |
| Duke Raleigh Hospital | 80% |
| Duke University Hospital | 78% |
| Durham Regional Hospital | 77% |
The rates displayed in this graph are for discharges April 2011 through March 2012.
Source:
hospitalcompare.hhs.gov
(1) The U.S. average includes all reporting hospitals in the United States.
(2) The N.C. average includes all reporting hospitals in the state of North Carolina.
What Does This Measure?
In a survey, patients were asked how often their nurses communicated well with them during their hospital stay. According to hospitalcompare.org, “communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
What Are We Doing to Improve Our Performance?
Duke has enacted several initiatives to improve our performance. These include:
- Patient advocacy and support groups
- Patient-centered service training
- Patient communication boards
- Patient education materials
- Patient rounding
- Patient satisfaction surveys
More Information
