At Duke, we are committed to delivering top-quality care -- and to providing you with reliable, easy-to-understand information about our performance and quality of care.

On these pages you can find regularly updated performance measures that show how well Duke is doing compared to other hospitals across the state and the nation in key areas, including:

• How well our hospitals follow recommended treatment guidelines developed from evidence-based research
• How satisfied patients are with their Duke experience

We hope this information will assist you in making informed decisions when you are choosing a hospital to entrust with your care.

Process of Care Measures

Quality Measures

Duke University Health System participates in national and statewide quality measurement programs to help us improve the care we provide. These programs assess quality of care by measuring how well hospitals follow specific guidelines when treating patients with certain medical conditions.

In this section, you can compare our scores with national and state averages in four treatment areas. These areas were selected by the Federal Centers for Medicare and Medicaid for hospital quality comparisons because there are well-established national guidelines for the best ways to treat patients with these conditions.

Heart Attack
Performance measures related to heart attack treatment

Heart Failure
Performance measures related to heart failure treatment

Pneumonia
Performance measures related to pneumonia treatment

Surgery
Performance measures related to care before, after, and during surgery

Patient Satisfaction

Duke University Health System participates in nationwide programs that survey patients about their satisfaction with care at Duke. The surveys ask questions to find out what patients liked and didn’t like about their hospital experience.

In this section, you can compare our patient satisfaction scores with national and state averages in a number of areas.

See patient satisfaction measures

Outcome of Care Measures

Outcome of care measures show what happened after patients with these conditions received care.

Hospital Death (Mortality) Rates
How death rates compare to national rates for heart attack, heart failure, and pneumonia patients

Hospital Readmission Rates
How 30-day readmission rates compare to national rates for heart attack, heart failure, and pneumonia patients

Healthcare-Associated Infections Measures

We constantly strive to improve the safety of the care we provide at Duke hospitals.

That effort includes using the latest training, procedures and technology that are proven to limit infections that are not expected as a complication of a patient's treatment.

In this section, you can compare our scores with the national benchmark for:

Central Line-Associated Bloodstream Infections (CLABSI)

Home Health Quality Measures

Duke HomeCare & Hospice participates in national and statewide quality measurement programs to help us improve the home health care services we provide.

In this section, you can compare our scores with national and statewide averages in five home health quality measurements:

See home health quality measures

Health Care Quality Organizations

In this section, you can learn more about national and state organizations that collect patient care quality data from Duke and other hospitals, apply standardized measures and metrics, and publicly report the results.

Learn more about health care quality organizations