See how we compare with national and state averages on quality measures:
Duke is constantly working to improve the quality and safety of patient care. Learn more about initiatives we undertake to improve.
Balanced scorecard metrics
Capturing and evaluating race, ethnicity, and language data
Magnet Nursing status
Patient safety and clinical quality committees
Staff identification by uniform color
Surgical Care Improvement Project (SCIP)
Timely reporting of critical lab values
Heart attack-specific discharge instructions and patient education information
Heart failure-specific discharge instructions and patient education information
Innovative motivation tools
Patient advocacy and support groups
Patient communication boards in patient rooms
Patient education materials
Patient rounding calls
Patient satisfaction surveys
Pneumonia-specific discharge instructions and patient education materials
Smoking cessation programs and patient education materials
Surgery-specific discharge instructions and patient education materials
Creating and executing research studies
Nursing and physician education
Patient-centered service training
Targeted education and simulation exercises
Training nurses in the advanced knowledge of geriatric care
Computerized physician order entry
Direct electronic communication
Electronic medical records
Electronic tracking of patient follow-up
Duke MyChart patient portal
Performance Services Web site
Risk and Safety Management Alert System
Updating the taxonomy
Each hospital, home health, hospice, and physician group has a team that focuses on clinical quality and patient safety.
These teams are led in many instances by pairs of physicians and nursing/administrative leaders. The teams conduct patient safety rounds in conjunction with their organization’s executives interviewing staff and physicians about their perspectives on clinical quality and patient safety.
Issues are discussed at the team meetings along with concerns identified through other avenues. Priorities are established and plans to resolve issues are developed and executed. Each team’s activities are reported through the performance improvement infrastructure at their organization and up to the governing body for the organization.
We partner with patients and families to ensure safe passage through the care experience.
Patients and families are asked to provide their health care team with a complete list of medications -- prescription, over the counter, and nutritional supplements -- on admission and during clinic appointments.
Patients and families are asked to participate in decisions about their care through discussions with their health care team. You can further inform the team of your desires by completing an advance directive.