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Frequently Asked Questions
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General
Can you give me
medical advice by e-mail?
How do I request my medical records?
How can I find classes and
events that are happening in the Duke University Health
System?
Where can I find information
about services offered at Duke?
Appointments
How can I make an appointment?I have an appointment. How do I find out when and where it is?
How do I find a hospital or facility?
Where can I find information on clinical trials?
How do I contact a specific doctor?
How do I contact a nurse or staff member?
How can I contact a patient at one of Duke’s facilities?
Billing
What health plans does Duke University Health System accept?Web Site
General
Can you give me medical
advice by e-mail?
The Duke Consultation and Referral Center can’t offer medical
advice via e-mail. But we’re happy to help you make an
appointment to discuss your question with a Duke
physician.
We encourage you to call 888-275-3853 for a referral or to
schedule an appointment with one of our doctors.
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How do I request my medical records?
You'll need to request your medical records in writing. See our Medical Records page for more information.
How can I find classes and
events that are happening in the Duke University Health
System?
Visit DukeHealth.org’s Event
Calendar and browse our calendar, which includes classes,
lectures, and more.
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Where can I find
information about services offered at Duke?
Browse DukeHealth.org’s Services section to learn about services and
specialties offered through the Duke University Health
System.
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Appointments
How can I make an
appointment?
To make an appointment, call the Duke Consultation and Referral
Center at 888-275-3853. Visit Request an Appointment for more details.
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I have an appointment.
How do I find out when and where it is?
You can call the Duke Consultation and Referral Center at
888-275-3853 for information about times and locations for your
appointment.
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How do I find a hospital
or facility?
Look for the facility on DukeHealth.org’s health system map. Click
the name of the location to get directions.
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Where can I find
information on clinical trials?
Visit DukeHealth.org’s Clinical Trials section to find current
trials.
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How do I contact a
specific doctor?
If you are looking for a doctor, search for his
or her name in our directory . Most doctors list their
office phone number in the physician referral directory.
Alternatively, you can call the Duke Consultation and Referral
Center at 888-275-3853 and ask for the doctor’s phone
number.
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How do I contact a nurse
or staff member?
If you are trying to reach a member of the staff, call the Duke
Operator at 919-684-8111 or search Duke’s online staff
directory.
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How can I contact a
patient at one of Duke’s facilities?
Call the facility where the patient is staying (see numbers
below) and request the phone number for the patient’s room. We
don’t offer e-mail messaging to patients, and we can’t forward
to a patient e-mails sent to us.
Duke University Hospital: 919-684-8111
Duke Raleigh Hospital: 919-954-3000
Durham Regional Hospital: 919-470-4000
You can also send a card to a patient at Duke University Hospital or Durham Regional Hospital.
Billing
What health plans
does Duke University Health System accept?
We accept many health plans, but your coverage depends on your
insurance company and which facility you are visiting. For information about insurance we accept, visit our Health Insurance section.
Web Site
Can I reuse your
content?
No. DukeHealth.org’s content is copyrighted by the Duke
University Health System. We reserve all rights.
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