Frequently Asked Questions

General

Can you give me medical advice by e-mail?
How do I request my medical records?
How can I find classes and events that are happening in the Duke University Health System?
Where can I find information about services offered at Duke?

Appointments

Billing

Web Site

Can I reuse your content?

General

Can you give me medical advice by e-mail?
The Duke Consultation and Referral Center can’t offer medical advice via e-mail. But we’re happy to help you make an appointment to discuss your question with a Duke physician.

We encourage you to call 888-275-3853 for a referral or to schedule an appointment with one of our doctors.

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How do I request my medical records?

You'll need to request your medical records in writing. See our Medical Records page for more information.

How can I find classes and events that are happening in the Duke University Health System?
Visit DukeHealth.org’s Event Calendar and browse our calendar, which includes classes, lectures, and more.

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Where can I find information about services offered at Duke?
Browse DukeHealth.org’s Services section to learn about services and specialties offered through the Duke University Health System.

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Appointments

How can I make an appointment?
To make an appointment, call the Duke Consultation and Referral Center at 888-275-3853. Visit Request an Appointment for more details.

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I have an appointment. How do I find out when and where it is?
You can call the Duke Consultation and Referral Center at 888-275-3853 for information about times and locations for your appointment.

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How do I find a hospital or facility?
Look for the facility on DukeHealth.org’s health system map. Click the name of the location to get directions.

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Where can I find information on clinical trials?
Visit DukeHealth.org’s Clinical Trials section to find current trials.

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How do I contact a specific doctor?
If you are looking for a doctor, search for his or her name in our directory . Most doctors list their office phone number in the physician referral directory. Alternatively, you can call the Duke Consultation and Referral Center at 888-275-3853 and ask for the doctor’s phone number.

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How do I contact a nurse or staff member?
If you are trying to reach a member of the staff, call the Duke Operator at 919-684-8111 or search Duke’s online staff directory.

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How can I contact a patient at one of Duke’s facilities?
Call the facility where the patient is staying (see numbers below) and request the phone number for the patient’s room. We don’t offer e-mail messaging to patients, and we can’t forward to a patient e-mails sent to us.

Duke University Hospital: 919-684-8111
Duke Raleigh Hospital: 919-954-3000
Durham Regional Hospital: 919-470-4000

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Billing

What health plans does Duke University Health System accept?
We accept many health plans, but your coverage depends on your insurance company and which facility you are visiting. Please contact your insurance company to see if you are covered.

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Web Site

Can I reuse your content?
No. DukeHealth.org’s content is copyrighted by the Duke University Health System. We reserve all rights.

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