Likelihood of Recommending Hospital

Percentage of Patients Who Said They Would Definitely Recommend Their Hospital to Friends and Family

What Does This Measure?

The percentage of patients who answered “Definitely yes” to the following survey question: “Would you recommend this hospital to your friends and family?”

Patients could choose one of four possible responses:

• "Definitely yes”
• “Probably yes”
• “Probably no”
• “Definitely no”

What Are We Doing to Improve Our Performance?

Duke has enacted several initiatives to improve our performance. These include:

• Patient-centered service training for employees
  
• Patient education materials
  
• Patient rounding
  
• Patient communication boards
• HealthView patient portal
• Patient satisfaction surveys
• Patient advocacy and support groups

More Information

• See more patient satisfaction quality measures
• See all performance measures
• Compare Duke to other North Carolina hospitals at NC Hospital Quality Report
• Compare Duke to regional and national hospitals at Hospital Quality Alliance's Hospital Compare