Quality and Safety

Likelihood of Recommending Hospital

Percentage of Patients Who Said They Would Definitely Recommend Their Hospital to Friends and Family

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InstitutionRating
U.S. Average168%
N.C. Average270%
Duke Raleigh Hospital78%
Duke University Hospital81%
Durham Regional Hospital65%

The rates displayed in this graph are for discharges October 2007 through September 2008. Source: hospitalcompare.hhs.gov
(1) The U.S. average includes all reporting hospitals in the United States.
(2) The N.C. average includes all reporting hospitals in the state of North Carolina.

What Does This Measure?

The percentage of patients who answered “Definitely yes” to the following survey question: “Would you recommend this hospital to your friends and family?”

Patients could choose one of four possible responses:

  • "Definitely yes”
  • “Probably yes”
  • “Probably no”
  • “Definitely no”

What Are We Doing to Improve Our Performance?

Duke has enacted several initiatives to improve our performance. These include:

More Information

About This Page

Published: Mar. 17, 2008
Updated: Mar. 17, 2008
URL: http://www.dukehealth.org/AboutDuke/quality/performance_measures/patient_satisfaction/recommend