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Quality and Safety

Patients Who Reported That Their Nurses "Always" Communicated Well

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InstitutionRating
U.S. Average174%
N.C. Average278%
Duke Raleigh Hospital77%
Duke University Hospital75%
Durham Regional Hospital71%

The rates displayed in this graph are for discharges October 2007 through September 2008. Source: hospitalcompare.hhs.gov
(1) The U.S. average includes all reporting hospitals in the United States.
(2) The N.C. average includes all reporting hospitals in the state of North Carolina.

What Does This Measure?

In a survey, patients were asked how often their nurses communicated well with them during their hospital stay. According to hospitalcompare.org, “communicated well” means nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.

What Are We Doing to Improve Our Performance?

Duke has enacted several initiatives to improve our performance. These include:

More Information

About This Page

Published: Mar. 23, 2009
Updated: Mar. 23, 2009
URL: http://www.dukehealth.org/AboutDuke/quality/performance_measures/patient_satisfaction/patients_who_reported_that_their_nurses_always_communicated_well