Overall Hospital Rating

Percentage of Patients Who Rated Their Hospital a “9”or “10” on a Scale of 0 to 10

What Does This Measure?

The percentage of patients who answered “9” or “10” to the following survey question: “Using any number from 0 to 10, where 0 is the worst possible hospital and 10 is the best possible hospital, what number would you use to rate this hospital during your stay?”

What Are We Doing to Improve Our Performance?

Duke has enacted several initiatives to improve our performance. These include:

• Patient-centered service training for employees
  
• Patient education materials
  
• Patient rounding
  
• Patient communication boards
• HealthView patient portal
• Patient satisfaction surveys
• Patient advocacy and support groups

More Information

• See more patient satisfaction quality measures
• See all performance measures
• Compare Duke to other North Carolina hospitals at NC Hospital Quality Report
• Compare Duke to regional and national hospitals at Hospital Quality Alliance's Hospital Compare