Quality and Safety

Overall Hospital Rating

Percentage of Patients Who Rated Their Hospital a “9”or “10” on a Scale of 0 to 10

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InstitutionRating
U.S. Average164%
N.C. Average267%
Duke Raleigh Hospital71%
Duke University Hospital74%
Durham Regional Hospital58%

The rates displayed in this graph are for discharges October 2007 through September 2008. Source: hospitalcompare.hhs.gov
(1) The U.S. average includes all reporting hospitals in the United States.
(2) The N.C. average includes all reporting hospitals in the state of North Carolina.

What Does This Measure?

The percentage of patients who answered “9” or “10” to the following survey question: “Using any number from 0 to 10, where 0 is the worst possible hospital and 10 is the best possible hospital, what number would you use to rate this hospital during your stay?”

What Are We Doing to Improve Our Performance?

Duke has enacted several initiatives to improve our performance. These include:

More Information

About This Page

Published: Mar. 17, 2008
Updated: Mar. 17, 2008
URL: http://www.dukehealth.org/AboutDuke/quality/performance_measures/patient_satisfaction/overall