At Duke, we understand that hospitalization can be a stressful experience. That’s why we take steps to make your hospital stay as pleasant as possible, from providing a comfortable environment to treating you with courtesy and respect.

To help us ensure that patients are pleased with their treatment experience, we participate in nationwide programs that survey patients about their satisfaction with our care. The surveys ask questions to find out what patients liked and didn’t like about their hospital experience.

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey includes questions about aspects of the care experience. Select results from the HCAHPS survey are available on this site.

You can also access complete results for Duke and compare our patient satisfaction scores with those of other hospitals at hospitalcompare.hhs.gov.

Click a link to see how we measure up.

Overall Hospital Rating
A satisfaction score based on how patients answered the question, “Using any number from 0 to 10, where 0 is the worst possible hospital and 10 is the best possible hospital, what number would you use to rate this hospital during your stay?”

Likelihood of Recommending Hospital
A satisfaction score based on how patients answered the question, “Would you recommend this hospital to your friends and family?”