Contact Us with Concerns

If for any reason you have concerns about the care provided, we encourage you to discuss this with your provider, the management of the unit or clinic where you received care, or the Patient Visitor Relations representative.

Any patient or family member with a concern is encouraged to express it to their health care team or to contact a patient advocate.

If the experience occurred in the outpatient arena, the clinic or service can provide you with the contact information for the patient advocate.

To contact health system management, please write:

Office of Safety and Quality
Duke University Health System
Box 3701
Durham, NC 27710

If you are not satisfied with the response you receive from Duke, you may contact The Joint Commission (TJC), our primary accrediting body, at 1-800-994-6610 or via the TJC Web site.