Note: The policy below applies to all Duke University
Health System Web sites, including, but not limited
to:
Duke is committed to protecting your online privacy. In
general, you can visit Duke Web sites without revealing
any personal information. However, you may be asked to provide
personal information to gain access to some of our content and
services. This information helps us to better ascertain and
address the health care needs and concerns of site
visitors.
All personally identifiable data that you enter on this site
is not sold or given to any third parties.
IP Addresses
We collect and log the IP address (an identification number
associated with your computer) of all visitors to Duke
University Health System Web sites. This allows us to
administer our system and gather aggregate information about
how our site is being used. To maintain your anonymity, we do
not associate IP addresses with records containing personal
information. We will use IP address information, however, as
needed to enforce our legal rights or when required to do so by
law enforcement authorities.
How We Use Cookies
“Cookies" are small pieces of information that some Web
sites store on your computer's hard drive when you visit them.
Like many other Web sites, our sites use aggregate data
compiled by cookies to provide us with information about
traffic to our site. Collecting this information does not allow
us to personally identify you. If you modify your Web browser
to reject cookies from our site, the functions and conveniences
of our site may not work properly.
E-mail Communications
Communication that you send to us via the e-mail links and
forms on our site may be shared with a customer service
representative, employee, or medical expert that is most able
to address your inquiry. We make every effort to respond in a
timely fashion once communications are received.
Because e-mail does not provide a completely secure and
confidential means of communication, please do not use e-mail
if you wish to keep your communication private. Instead, call
1-888-ASK-DUKE with your request.
Complaint Process
If you have a complaint or problem, or if you believe your
privacy rights have been violated, you may contact us. Please indicate the reason for
contacting us. Our customer service department will forward
your complaint to the appropriate Duke University Health System
department for response or resolution.
Last updated: February 2009
